Week 10.

This week we strived for concept approval. We pitched our new findings and ideas and got excellent feedback from this. We were told we were heading in the right direction and given tools to use to develop our ideas further. One of these tools was looking specifically at interaction and how the user behaves. So that for next week we would have videos showing how an actual user would interact with the product or something of a similar task or shape.

However feedback led us to creating a more interactive product that worked in function with both the waiters and the customers, where both users benifited from the use.

Listed requirements for waiter and customer:

Customer:

Bill

Drink Refill

Order Food

Receive Food

Waiting for Food

Clean Up

Attention

Drink Order

Alert When Food is Ready

How Long the Meal Will Take

Seating

Plate Collection

Air Conditioning

Fans

Music

Baby Chairs

Wheel Chair Access

Pram Access

Complaints

Compliments

Information

Tasting’s

Spills

Arguments

Unruly Behaviour

Ordering
Ordering Food

Waiter:

Ordering Drinks

Display of Cutlery

Addition Cutlery 

Dirty Cutlery

Dropped Cutlery

Refill of Water

Refill of Drinks

Refill of Ice

Refill of Condiments

Refill of Milk and Coffee

Clean Up

Spill Clean Up

Clothes Clean Up

Table Clean Up

Floor Clean Up

Questions and Answers

Plate Collection

Glass Collection

Empty Bottle Collection

Rubbish Collection

Table Attention

Customer Attention

Food Drop Off Attention

Drink Drop Off Attention

Correcting Unruly Behaviour

Remaining on Hand

Keeping an Eye on all Events

Throughout the Mid-semester break the design team found it incredibly difficult to confirm our concept as to head into further design development. It was absolutely vital that during this session, we completely finalised our interaction, concept and scenario. These insights resulted in a better understanding of our original concept.